Retexcir (“Retexcir”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, protect, and process information when you visit our website, use the Retexcir platform, or interact with our services.
By using Retexcir, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with Retexcir, we may collect different types of information.
Information You Provide
When you contact us, create an account, or use our services, we may collect information such as:
- Name and surname
- Business or organization name
- Email address
- Phone number
- Job title or professional role
- Account and login information
- Information provided through contact or support requests
- Other information you voluntarily provide to us
Business and Operational Data
When using the Retexcir platform, businesses may provide information related to their textile waste management operations.
This may include:
- Waste types and categories
- Waste quantities
- Production and collection points
- Waste collection and movement records
- Recycling and recovery information
- Operational data
- Sustainability-related measurements and indicators
- Other business information entered into the platform
Business and operational information provided by customers remains under the control of the respective customer. Retexcir processes this information only as necessary to provide and operate the Service.
Technical Information
When you access our website or platform, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Language and general location information
- Pages or features accessed
- Access dates and times
- Usage and interaction information
- Diagnostic and performance information
This information helps us maintain security, improve performance, and understand how our services are used.
2. How We Use Information
We may use collected information to:
- Provide and operate Retexcir services.
- Create and manage user accounts.
- Process and respond to inquiries and support requests.
- Track and manage textile waste information.
- Generate reports, dashboards, and operational insights.
- Improve the performance and functionality of the platform.
- Maintain security and prevent fraud, abuse, or unauthorized access.
- Monitor and troubleshoot technical issues.
- Communicate with users about the Service.
- Send service-related notifications and updates.
- Understand usage patterns and improve user experience.
- Comply with applicable legal and regulatory obligations.
We will not use personal information for purposes unrelated to the Service without an appropriate legal basis or, where required, your consent.
3. Legal Basis for Processing
Where applicable data protection laws require a legal basis for processing personal information, we may process information based on one or more of the following:
- Performance of a contract or steps taken before entering into a contract.
- Our legitimate business interests.
- Compliance with legal obligations.
- Your consent, where consent is required.
- Protection of the rights, security, and legitimate interests of Retexcir, our users, or other parties.
The applicable legal basis may vary depending on the type of information and the circumstances in which it is collected.
4. Customer Data
Retexcir may process information submitted by businesses through the platform on their behalf.
For example, a customer may enter information about its production facilities, textile waste, collection activities, recycling processes, or sustainability performance.
In these situations, the customer remains responsible for determining what information is submitted to the platform and ensuring that the necessary permissions and legal requirements are met.
Retexcir processes such information only to provide, maintain, secure, and improve the Service, or as otherwise instructed or permitted under the applicable customer relationship.
5. Cookies and Similar Technologies
Retexcir may use cookies and similar technologies to operate and improve its website and platform.
These technologies may be used for purposes such as:
- Keeping the website and platform functioning properly.
- Maintaining user sessions.
- Remembering preferences.
- Understanding website and platform usage.
- Measuring performance.
- Improving user experience.
- Maintaining security.
Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.
You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect the functionality of some parts of the Service.
6. Analytics and Performance
We may use analytics and monitoring technologies to understand how users interact with our website and platform.
These tools help us identify technical problems, measure performance, understand usage patterns, and improve the Service.
Where third-party analytics services are used, the processing of information may also be subject to the privacy policies of those providers.
7. Sharing Information
We do not sell personal information.
We may share information with trusted third parties when necessary to operate Retexcir or provide our services.
These parties may include:
- Cloud hosting and infrastructure providers
- Database and storage providers
- Analytics and monitoring providers
- Communication and email service providers
- Security and fraud prevention providers
- Customer support and service providers
- Professional advisers
- Payment and billing providers, where applicable
Third-party service providers are expected to process information only for legitimate purposes and in accordance with applicable contractual and legal requirements.
We may also disclose information where required by law, legal process, court order, or a valid request from a competent authority.
8. International Data Transfers
Some of our service providers or infrastructure may be located in countries other than the country where you are located.
Where personal information is transferred internationally, we take reasonable measures to ensure that the transfer is conducted in accordance with applicable data protection requirements and that appropriate safeguards are in place where required.
9. Data Security
We take reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
Depending on the nature of the information, security measures may include access controls, authentication mechanisms, encryption, monitoring, secure infrastructure, and other appropriate safeguards.
However, no internet-based system or method of electronic storage can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on:
- The purpose for which the information was collected.
- The nature of the information.
- The duration of our relationship with you or your organization.
- Legal, regulatory, accounting, or contractual requirements.
- The need to resolve disputes or enforce agreements.
When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.
11. Your Rights
Depending on your location and applicable data protection laws, you may have rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Request restriction of certain processing activities.
- Object to certain types of processing.
- Request a copy of your personal information in a portable format.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with a relevant data protection authority.
Some rights may be subject to legal limitations or conditions.
If you wish to exercise a privacy right, please contact us through the contact channels available on the Retexcir website.
12. Children's Privacy
Retexcir is designed primarily for business and professional use and is not directed toward children.
We do not knowingly collect personal information from children through our services.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
13. Third-Party Websites and Services
Our website or platform may contain links to third-party websites, services, or integrations.
We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.
We encourage you to review the privacy policies of third parties before providing them with personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.
When we make material changes, we may provide notice through the website, platform, email, or another appropriate communication method.
The updated Privacy Policy will become effective from the date indicated at the beginning of the revised policy.
We encourage you to review this page periodically to stay informed about how we handle personal information.
15. Contact
If you have questions about this Privacy Policy, our data practices, or your personal information, please contact us through the contact channels available on the Retexcir website.
Last Updated: August 2026